1. I've reached my monthly spend cap. Can you remove this for me?
The maximum amount you can spend on premium rate SMS services within a billing period is legally capped at £240, and this limit cannot be altered.
If you wish to continue using our services after reaching your spend cap, you may do so by purchasing credits, which often provide a more cost-effective option.
2. I've changed my mobile number, how can I resume my previous service?
If you have recently changed your mobile number, we can transfer your service to your new number, provided you have opted in on your new number and confirmed your date of birth.
To begin a transfer request, get in touch with us via the contact form on this website. You will need to provide both your old mobile phone number and your new number. We will send you a confirmation text when the transfer is complete.
3. I received a spend receipt for £10 but only received two billed texts. Why?
Spend receipts are automatically generated when you accumulate £10 worth of premium rate messages. Please check your message history, as the charges may include messages received over several days.
When customers contact us regarding this, we usually find that previous messages contributing to the total were received earlier, making it seem like the charge appears after only one or two recent messages.
If you still believe there is an issue with your billing, please get in touch with us for further assistance.
4. How am I charged for messages?
Our services use reverse premium rate billing. This means that while messages you send to our service are charged at your standard network rate, the messages you receive from us carry the premium rate charge.
For example, if a service is billed at £1.50 per message, every incoming message that does not include the prefix 'Free Message' or "FreeMsg" will be charged at £1.50 each.
Depending on the terms of the service you have opted into, you may receive multiple billed messages for each message you send. Some of our services operate on a model where, for every message you send, you receive two billed messages in return. In such cases, if you send two messages, you could receive up to four billed replies.
To help manage costs, we recommend combining your messages instead of sending multiple short texts. Consolidating your message into fewer texts can help prevent receiving an excessive number of billed responses.
You can find the billing terms for the service you are using in several ways:
By revisiting the website where the particular service was originally advertised.
Through free information messages from the service, such as the sign-up confirmation message and
spend receipts.
If you are unsure about any aspect of the service you are using then please contact us.
5. Is the service subscription based?
No, we do not currently offer any subscription-based services. However, users must still opt out when they no longer wish to receive messages from our chat services. Opting out ensures that you will no longer receive messages or promotional content from us.
6. I no longer want to receive messages. How do I stop them?
To stop receiving all messages, text the word "STOP" to the shortcode you are receiving messages from. This will cancel your service with immediate effect.
7. What should I do if I was charged unexpectedly?
If you believe you were charged in error, please contact us via our contact form. Be sure to include the mobile number that incurred the charges so we can investigate your dispute. Click here to view our refund policy. There is also a link to it at the bottom of this page.
8. Can I block premium rate services?
Yes, you can request your mobile network provider block all premium rate services from contacting you. You can also set your own monthly spend limits for the premium rate services that you use by speaking with your provider.
9. How do I contact Textback121 support?
You can reach us via the contact form on this website. Additionally, our helpline number is included in your sign-up message and on your spend receipts sent from the service.
Our average response time is within a few hours, but please allow up to 24 hours for a reply. If you contact us over the weekend, we will get back to you on the next business day.